# Shake Shack Dumbo: business research note

Built only from the three AnyAPI records returned in this conversation (`maps.place`, `maps.reviews`, `web.scrape`). Nothing was added from other sources. Review statements are individual, unverified reviewer claims.

## Business record

| Field | Value (exact, as returned) |
|---|---|
| Business name | Shake Shack Dumbo |
| Address | Shake Shack Dumbo, 2 Water St, Brooklyn, NY 11201 |
| Location identifier (Google place ID) | `ChIJD1oupTBawokR2QGltehQGwY` |
| Maps link | https://www.google.com/maps/place/data=!3m1!4b1!4m2!3m1!1s0x89c25a30a52e5a0f:0x61b50e8b5a501d9 |
| Website | https://www.shakeshack.com/location/dumbo-ny |

The location was confirmed as the Dumbo location by the requester before reviews and the page were collected.

## Collection

All three retrievals were made in this conversation. The records carry no timestamp of their own, so the collection date is recorded as **2026-10-08**, the date of the session. "Posted ... ago" text in the reviews is relative to that retrieval.

| Call | Input | Source | Result ID | Cost (USD) |
|---|---|---|---|---|
| `maps.place` | `{"location": "Brooklyn, NY", "query": "Shake Shack Dumbo, 2 Water St"}` | Lynx (anonymous-lynx) | `7a0bcf88-dc6c-42d5-a46d-4e2b3cf1ad00` | 0.00175 |
| `maps.reviews` | `{"limit": 20, "placeId": "ChIJD1oupTBawokR2QGltehQGwY", "sort": "lowestRanking"}` | Ibex (anonymous-ibex) | `50adfb4c-9041-4f13-bf25-02d374f34bf5` | 0.0035 |
| `web.scrape` | `{"formats": ["markdown"], "onlyMainContent": true, "url": "https://www.shakeshack.com/location/dumbo-ny"}` | Heron (anonymous-heron) | `1da81d1b-36e4-41eb-bafb-d49a2a42ac57` | 0.001 |

## Review selection

- Rule: reviews for the location identifier above, `sort=lowestRanking`, `limit=20`. No keyword or date filter.
- Returned: 20 reviews, all with a rating of 1, in the order listed below (position = order returned).
- The record includes no cursor or total for this selection, so it does not say whether more reviews exist in it.
- This is the lowest-sorted slice of the place's reviews, not a sample of all reviews. No average, reputation score or complaint frequency is derived from it.
- Omitted from this note: reviewer names, profile links, profile images, reviewer IDs, reviewer review counts, owner-reply text, and personal details inside review text. Quotes are unaltered substrings of the review text; they were chosen so they contain no personal details.

| # | Review ID | Posted (UTC, from `createdUtc`) | As returned | Link |
|---|---|---|---|---|
| 1 | `Ci9DQUlRQUNvZENodHljRjlvT2xkc09UVnlVWGxvVkc1TFZIVm1hM0Z1TUY5M1QwRRAB` | 2026-05-17 | 4 months ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkc09UVnlVWGxvVkc1TFZIVm1hM0Z1TUY5M1QwRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOldsOTVyUXloVG5LVHVma3FuMF93T0E%7C%7C?hl=en) |
| 2 | `ChZDSUhNMG9nS0VJQ0FnSURycU5xb1FnEAE` | 2024-07-13 | 2 years ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURycU5xb1FnEAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIDrqNqoQg%7C%7C?hl=en) |
| 3 | `Ci9DQUlRQUNvZENodHljRjlvT21OWmJWbHRNSFF4TFZOR2JqRnZZMngxZDNFek0xRRAB` | 2025-08-23 | a year ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OWmJWbHRNSFF4TFZOR2JqRnZZMngxZDNFek0xRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOmNZbVltMHQxLVNGbjFvY2x1d3EzM1E%7C%7C?hl=en) |
| 4 | `Ci9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB` | 2026-05-18 | 4 months ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnVZMkQ3UGtmUVJXV1g2OU5mcVVUd3c%7C%7C?hl=en) |
| 5 | `Ci9DQUlRQUNvZENodHljRjlvT214SFdYSnlWa0UyVFcxUGRFdElkR3Q0WW1GdE1VRRAB` | 2026-05-17 | 4 months ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214SFdYSnlWa0UyVFcxUGRFdElkR3Q0WW1GdE1VRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOmxHWXJyVkE2TW1PdEtIdGt4YmFtMUE%7C%7C?hl=en) |
| 6 | `Ci9DQUlRQUNvZENodHljRjlvT25oM1dtWTVhRUUwVURoNWJGaG1VMXBpWDNwNVIxRRAB` | 2026-07-05 | 3 months ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oM1dtWTVhRUUwVURoNWJGaG1VMXBpWDNwNVIxRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnh3WmY5aEE0UDh5bFhmU1piX3p5R1E%7C%7C?hl=en) |
| 7 | `Ci9DQUlRQUNvZENodHljRjlvT2tSVkxXeHhYMVpVTkUxV1JVRkRhVXBuVjBNNFpGRRAB` | 2026-05-16 | 4 months ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSVkxXeHhYMVpVTkUxV1JVRkRhVXBuVjBNNFpGRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOkRVLWxxX1ZUNE1WRUFDaUpnV0M4ZFE%7C%7C?hl=en) |
| 8 | `ChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE` | 2024-10-27 | Edited a year ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIDX3prVTQ%7C%7C?hl=en) |
| 9 | `ChZDSUhNMG9nS0VJQ0FnSUN3ek9HaVBBEAE` | 2018-06-20 | 8 years ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3ek9HaVBBEAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICwzOGiPA%7C%7C?hl=en) |
| 10 | `ChdDSUhNMG9nS0VJQ0FnTUN3OXF1czdBRRAB` | 2025-03-18 | a year ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUN3OXF1czdBRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgMCw9qus7AE%7C%7C?hl=en) |
| 11 | `Ci9DQUlRQUNvZENodHljRjlvT21oSGRYaE1OVjh3ZW5kcGFuQm5Sbmt5TFZselJXYxAB` | 2026-05-17 | 4 months ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oSGRYaE1OVjh3ZW5kcGFuQm5Sbmt5TFZselJXYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOmhHdXhMNV8wendpanBnRnkyLVlzRWc%7C%7C?hl=en) |
| 12 | `ChZDSUhNMG9nS0VJQ0FnSUN4ajR2ak1nEAE` | 2023-05-28 | 3 years ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4ajR2ak1nEAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICxj4vjMg%7C%7C?hl=en) |
| 13 | `Ci9DQUlRQUNvZENodHljRjlvT2xSUGVrWlNNblZtYUhkbU1VdFNOSGxWUms4M1IwRRAB` | 2025-08-23 | a year ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSUGVrWlNNblZtYUhkbU1VdFNOSGxWUms4M1IwRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOlRPekZSMnVmaHdmMUtSNHlVRk83R0E%7C%7C?hl=en) |
| 14 | `Ci9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB` | 2025-09-02 | a year ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOk4xTjVfMFlPR3V6ZWFtbC1PX1V4emc%7C%7C?hl=en) |
| 15 | `ChdDSUhNMG9nS0VJQ0FnSUMzcWRhZ3RnRRAB` | 2024-11-06 | a year ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzcWRhZ3RnRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIC3qdagtgE%7C%7C?hl=en) |
| 16 | `Ci9DQUlRQUNvZENodHljRjlvT2sxd1FUUkVZMnBpVERCRWR6UmpPSEIwU21oeldXYxAB` | 2025-11-27 | 10 months ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxd1FUUkVZMnBpVERCRWR6UmpPSEIwU21oeldXYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOk1wQTREY2piTDBEdzRjOHB0SmhzWWc%7C%7C?hl=en) |
| 17 | `Ci9DQUlRQUNvZENodHljRjlvT2xWMlgxRjFaVkJFYWpRMlVGQlFTV2RPTlVWT1VYYxAB` | 2026-06-25 | 3 months ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWMlgxRjFaVkJFYWpRMlVGQlFTV2RPTlVWT1VYYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOlV2X1F1ZVBEajQ2UFBQSWdONUVOUXc%7C%7C?hl=en) |
| 18 | `ChdDSUhNMG9nS0VJQ0FnSUNiNXR5bGlRRRAB` | 2024-07-26 | 2 years ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNiNXR5bGlRRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICb5tyliQE%7C%7C?hl=en) |
| 19 | `ChdDSUhNMG9nS0VJQ0FnSUN2LU9YYmlBRRAB` | 2024-12-08 | a year ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN2LU9YYmlBRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICv-OXbiAE%7C%7C?hl=en) |
| 20 | `Ci9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB` | 2025-08-17 | a year ago | [link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnFzYW5VWXFwUlcwUWJLREgydXMzX1E%7C%7C?hl=en) |

## Complaint groups

Each group lists what the review text supports. A review can appear in more than one group. Groups are not ranked or counted.

### 1. Wait times and refunds

Reports of long waits before being served or receiving food, and one report that others were refunded after waiting.

- "I wasn't served after a 50-minute wait" - review #1 · ID `Ci9DQUlRQUNvZENodHljRjlvT2xkc09UVnlVWGxvVkc1TFZIVm1hM0Z1TUY5M1QwRRAB` · posted 2026-05-17 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkc09UVnlVWGxvVkc1TFZIVm1hM0Z1TUY5M1QwRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOldsOTVyUXloVG5LVHVma3FuMF93T0E%7C%7C?hl=en)
- "waiting to make an order for like 10-15 mins" - review #4 · ID `Ci9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB` · posted 2026-05-18 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnVZMkQ3UGtmUVJXV1g2OU5mcVVUd3c%7C%7C?hl=en)
- "The waiting times were horrible" - review #5 · ID `Ci9DQUlRQUNvZENodHljRjlvT214SFdYSnlWa0UyVFcxUGRFdElkR3Q0WW1GdE1VRRAB` · posted 2026-05-17 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214SFdYSnlWa0UyVFcxUGRFdElkR3Q0WW1GdE1VRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOmxHWXJyVkE2TW1PdEtIdGt4YmFtMUE%7C%7C?hl=en)
- "we waited more than 50 minutes" - review #7 · ID `Ci9DQUlRQUNvZENodHljRjlvT2tSVkxXeHhYMVpVTkUxV1JVRkRhVXBuVjBNNFpGRRAB` · posted 2026-05-16 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSVkxXeHhYMVpVTkUxV1JVRkRhVXBuVjBNNFpGRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOkRVLWxxX1ZUNE1WRUFDaUpnV0M4ZFE%7C%7C?hl=en)
- "waiting 30min for this" - review #8 · ID `ChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE` · posted 2024-10-27 UTC ("Edited a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIDX3prVTQ%7C%7C?hl=en)
- "more than 1h30 for nothing" - review #11 · ID `Ci9DQUlRQUNvZENodHljRjlvT21oSGRYaE1OVjh3ZW5kcGFuQm5Sbmt5TFZselJXYxAB` · posted 2026-05-17 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oSGRYaE1OVjh3ZW5kcGFuQm5Sbmt5TFZselJXYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOmhHdXhMNV8wendpanBnRnkyLVlzRWc%7C%7C?hl=en)
- "Many people waited more than 1 hour only to get refunded" - review #11 · ID `Ci9DQUlRQUNvZENodHljRjlvT21oSGRYaE1OVjh3ZW5kcGFuQm5Sbmt5TFZselJXYxAB` · posted 2026-05-17 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oSGRYaE1OVjh3ZW5kcGFuQm5Sbmt5TFZselJXYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOmhHdXhMNV8wendpanBnRnkyLVlzRWc%7C%7C?hl=en)  
  *Note: Second-hand claim about other customers; not verified.*
- "the wait is so long" - review #12 · ID `ChZDSUhNMG9nS0VJQ0FnSUN4ajR2ak1nEAE` · posted 2023-05-28 UTC ("3 years ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4ajR2ak1nEAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICxj4vjMg%7C%7C?hl=en)
- "They have very long waits" - review #14 · ID `Ci9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB` · posted 2025-09-02 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOk4xTjVfMFlPR3V6ZWFtbC1PX1V4emc%7C%7C?hl=en)
- "Waited 20 minutes with no line?" - review #17 · ID `Ci9DQUlRQUNvZENodHljRjlvT2xWMlgxRjFaVkJFYWpRMlVGQlFTV2RPTlVWT1VYYxAB` · posted 2026-06-25 UTC ("3 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWMlgxRjFaVkJFYWpRMlVGQlFTV2RPTlVWT1VYYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOlV2X1F1ZVBEajQ2UFBQSWdONUVOUXc%7C%7C?hl=en)

### 2. Staff conduct and attitude

Reports of rude, unfriendly or inattentive staff.

- "RUDE and DISGUSTING to customers" - review #4 · ID `Ci9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB` · posted 2026-05-18 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnVZMkQ3UGtmUVJXV1g2OU5mcVVUd3c%7C%7C?hl=en)
- "Front of house staff is horrible" - review #6 · ID `Ci9DQUlRQUNvZENodHljRjlvT25oM1dtWTVhRUUwVURoNWJGaG1VMXBpWDNwNVIxRRAB` · posted 2026-07-05 UTC ("3 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oM1dtWTVhRUUwVURoNWJGaG1VMXBpWDNwNVIxRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnh3WmY5aEE0UDh5bFhmU1piX3p5R1E%7C%7C?hl=en)  
  *Note: This review also alleges a physical confrontation involving staff. It is a single, unverified claim; its details are intentionally not reproduced here. See the review link.*
- "Every single staff member had made eye contact and actively avoided me" - review #10 · ID `ChdDSUhNMG9nS0VJQ0FnTUN3OXF1czdBRRAB` · posted 2025-03-18 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUN3OXF1czdBRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgMCw9qus7AE%7C%7C?hl=en)
- "Service is horrible not friendly at all" - review #12 · ID `ChZDSUhNMG9nS0VJQ0FnSUN4ajR2ak1nEAE` · posted 2023-05-28 UTC ("3 years ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4ajR2ak1nEAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICxj4vjMg%7C%7C?hl=en)
- "very rude workers" - review #14 · ID `Ci9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB` · posted 2025-09-02 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOk4xTjVfMFlPR3V6ZWFtbC1PX1V4emc%7C%7C?hl=en)
- "the waiters were very rude" - review #20 · ID `Ci9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB` · posted 2025-08-17 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnFzYW5VWXFwUlcwUWJLREgydXMzX1E%7C%7C?hl=en)

### 3. Staffing levels and management

Reports attributing problems to staffing or management.

- "The staff is overwhelmed" - review #1 · ID `Ci9DQUlRQUNvZENodHljRjlvT2xkc09UVnlVWGxvVkc1TFZIVm1hM0Z1TUY5M1QwRRAB` · posted 2026-05-17 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkc09UVnlVWGxvVkc1TFZIVm1hM0Z1TUY5M1QwRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOldsOTVyUXloVG5LVHVma3FuMF93T0E%7C%7C?hl=en)
- "improve the staff during such busy times" - review #1 · ID `Ci9DQUlRQUNvZENodHljRjlvT2xkc09UVnlVWGxvVkc1TFZIVm1hM0Z1TUY5M1QwRRAB` · posted 2026-05-17 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkc09UVnlVWGxvVkc1TFZIVm1hM0Z1TUY5M1QwRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOldsOTVyUXloVG5LVHVma3FuMF93T0E%7C%7C?hl=en)
- "Poor service and management overall" - review #5 · ID `Ci9DQUlRQUNvZENodHljRjlvT214SFdYSnlWa0UyVFcxUGRFdElkR3Q0WW1GdE1VRRAB` · posted 2026-05-17 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214SFdYSnlWa0UyVFcxUGRFdElkR3Q0WW1GdE1VRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOmxHWXJyVkE2TW1PdEtIdGt4YmFtMUE%7C%7C?hl=en)
- "Very bad management of the team" - review #7 · ID `Ci9DQUlRQUNvZENodHljRjlvT2tSVkxXeHhYMVpVTkUxV1JVRkRhVXBuVjBNNFpGRRAB` · posted 2026-05-16 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSVkxXeHhYMVpVTkUxV1JVRkRhVXBuVjBNNFpGRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOkRVLWxxX1ZUNE1WRUFDaUpnV0M4ZFE%7C%7C?hl=en)

### 4. Order communication and pickup

Reports of orders not being announced, acknowledged or handed over.

- "no proper communication from the staff regarding order ETA or delays" - review #5 · ID `Ci9DQUlRQUNvZENodHljRjlvT214SFdYSnlWa0UyVFcxUGRFdElkR3Q0WW1GdE1VRRAB` · posted 2026-05-17 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214SFdYSnlWa0UyVFcxUGRFdElkR3Q0WW1GdE1VRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOmxHWXJyVkE2TW1PdEtIdGt4YmFtMUE%7C%7C?hl=en)
- "I came to pick up an order I had placed in advance" - review #10 · ID `ChdDSUhNMG9nS0VJQ0FnTUN3OXF1czdBRRAB` · posted 2025-03-18 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUN3OXF1czdBRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgMCw9qus7AE%7C%7C?hl=en)
- "I waited at the counter even saying excuse me to the cook" - review #10 · ID `ChdDSUhNMG9nS0VJQ0FnTUN3OXF1czdBRRAB` · posted 2025-03-18 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUN3OXF1czdBRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgMCw9qus7AE%7C%7C?hl=en)
- "I wasn't notified of my order via text, call" - review #19 · ID `ChdDSUhNMG9nS0VJQ0FnSUN2LU9YYmlBRRAB` · posted 2024-12-08 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN2LU9YYmlBRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICv-OXbiAE%7C%7C?hl=en)
- "saw my order sitting there for some time" - review #19 · ID `ChdDSUhNMG9nS0VJQ0FnSUN2LU9YYmlBRRAB` · posted 2024-12-08 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN2LU9YYmlBRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICv-OXbiAE%7C%7C?hl=en)

### 5. Payment handling

Reports about cash and kiosk payment. The two reports describe different situations and are not reconciled (see the conflicting-reports section).

- "she asks if I'm paying cash" - review #4 · ID `Ci9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB` · posted 2026-05-18 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnVZMkQ3UGtmUVJXV1g2OU5mcVVUd3c%7C%7C?hl=en)
- "self check out kiosk" - review #4 · ID `Ci9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB` · posted 2026-05-18 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnVZMkQ3UGtmUVJXV1g2OU5mcVVUd3c%7C%7C?hl=en)
- "refuse to work as an casher meaning no cash accepted" - review #14 · ID `Ci9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB` · posted 2025-09-02 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOk4xTjVfMFlPR3V6ZWFtbC1PX1V4emc%7C%7C?hl=en)

### 6. Food quality

Reports about taste, temperature and preparation. Positive food comments inside these 1-star reviews are shown separately in the conflicting-reports section.

- "using such old frying oil that turned brown" - review #3 · ID `Ci9DQUlRQUNvZENodHljRjlvT21OWmJWbHRNSFF4TFZOR2JqRnZZMngxZDNFek0xRRAB` · posted 2025-08-23 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OWmJWbHRNSFF4TFZOR2JqRnZZMngxZDNFek0xRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOmNZbVltMHQxLVNGbjFvY2x1d3EzM1E%7C%7C?hl=en)
- "dont take the truffle burger" - review #8 · ID `ChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE` · posted 2024-10-27 UTC ("Edited a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIDX3prVTQ%7C%7C?hl=en)
- "Meat is like wet mud" - review #15 · ID `ChdDSUhNMG9nS0VJQ0FnSUMzcWRhZ3RnRRAB` · posted 2024-11-06 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzcWRhZ3RnRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIC3qdagtgE%7C%7C?hl=en)
- "BUNS are soft like a Cotton on steroids" - review #15 · ID `ChdDSUhNMG9nS0VJQ0FnSUMzcWRhZ3RnRRAB` · posted 2024-11-06 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzcWRhZ3RnRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIC3qdagtgE%7C%7C?hl=en)
- "Got cold hamburger, cold onion rings" - review #17 · ID `Ci9DQUlRQUNvZENodHljRjlvT2xWMlgxRjFaVkJFYWpRMlVGQlFTV2RPTlVWT1VYYxAB` · posted 2026-06-25 UTC ("3 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWMlgxRjFaVkJFYWpRMlVGQlFTV2RPTlVWT1VYYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOlV2X1F1ZVBEajQ2UFBQSWdONUVOUXc%7C%7C?hl=en)
- "looks like it was thrown together" - review #18 · ID `ChdDSUhNMG9nS0VJQ0FnSUNiNXR5bGlRRRAB` · posted 2024-07-26 UTC ("2 years ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNiNXR5bGlRRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICb5tyliQE%7C%7C?hl=en)
- "the food was far below the standard of the other restaurants in the chain" - review #20 · ID `Ci9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB` · posted 2025-08-17 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnFzYW5VWXFwUlcwUWJLREgydXMzX1E%7C%7C?hl=en)

### 7. Food-safety and hygiene allegations (unverified)

Allegations by individual reviewers. None is verified here. One review (posted 2018) is much older than the others. Personal details in these reviews, including any health detail, are omitted.

- "Horribly under-cooked burgers" - review #9 · ID `ChZDSUhNMG9nS0VJQ0FnSUN3ek9HaVBBEAE` · posted 2018-06-20 UTC ("8 years ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3ek9HaVBBEAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICwzOGiPA%7C%7C?hl=en)
- "Raw burgers." - review #16 · ID `Ci9DQUlRQUNvZENodHljRjlvT2sxd1FUUkVZMnBpVERCRWR6UmpPSEIwU21oeldXYxAB` · posted 2025-11-27 UTC ("10 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxd1FUUkVZMnBpVERCRWR6UmpPSEIwU21oeldXYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOk1wQTREY2piTDBEdzRjOHB0SmhzWWc%7C%7C?hl=en)
- "if the food is raw, bring it to their attention" - review #16 · ID `Ci9DQUlRQUNvZENodHljRjlvT2sxd1FUUkVZMnBpVERCRWR6UmpPSEIwU21oeldXYxAB` · posted 2025-11-27 UTC ("10 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxd1FUUkVZMnBpVERCRWR6UmpPSEIwU21oeldXYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOk1wQTREY2piTDBEdzRjOHB0SmhzWWc%7C%7C?hl=en)
- "not even washing hands" - review #10 · ID `ChdDSUhNMG9nS0VJQ0FnTUN3OXF1czdBRRAB` · posted 2025-03-18 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUN3OXF1czdBRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgMCw9qus7AE%7C%7C?hl=en)

### 8. Cleanliness

Reports of a dirty dining area.

- "place is dirty" - review #12 · ID `ChZDSUhNMG9nS0VJQ0FnSUN4ajR2ak1nEAE` · posted 2023-05-28 UTC ("3 years ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4ajR2ak1nEAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICxj4vjMg%7C%7C?hl=en)
- "Super dirty" - review #20 · ID `Ci9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB` · posted 2025-08-17 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnFzYW5VWXFwUlcwUWJLREgydXMzX1E%7C%7C?hl=en)

### 9. Facilities and supplies

Reports about restrooms, air conditioning, equipment and running out of items.

- "super hot interiors air conditioner seems to be working at 20%" - review #2 · ID `ChZDSUhNMG9nS0VJQ0FnSURycU5xb1FnEAE` · posted 2024-07-13 UTC ("2 years ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURycU5xb1FnEAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIDrqNqoQg%7C%7C?hl=en)
- "just one restroom, huge line for it" - review #2 · ID `ChZDSUhNMG9nS0VJQ0FnSURycU5xb1FnEAE` · posted 2024-07-13 UTC ("2 years ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURycU5xb1FnEAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIDrqNqoQg%7C%7C?hl=en)
- "Ice machine not working" - review #13 · ID `Ci9DQUlRQUNvZENodHljRjlvT2xSUGVrWlNNblZtYUhkbU1VdFNOSGxWUms4M1IwRRAB` · posted 2025-08-23 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSUGVrWlNNblZtYUhkbU1VdFNOSGxWUms4M1IwRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOlRPekZSMnVmaHdmMUtSNHlVRk83R0E%7C%7C?hl=en)
- "One bathroom not working" - review #13 · ID `Ci9DQUlRQUNvZENodHljRjlvT2xSUGVrWlNNblZtYUhkbU1VdFNOSGxWUms4M1IwRRAB` · posted 2025-08-23 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSUGVrWlNNblZtYUhkbU1VdFNOSGxWUms4M1IwRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOlRPekZSMnVmaHdmMUtSNHlVRk83R0E%7C%7C?hl=en)
- "they ran out of toilet paper for the single bathroom in use" - review #13 · ID `Ci9DQUlRQUNvZENodHljRjlvT2xSUGVrWlNNblZtYUhkbU1VdFNOSGxWUms4M1IwRRAB` · posted 2025-08-23 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSUGVrWlNNblZtYUhkbU1VdFNOSGxWUms4M1IwRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOlRPekZSMnVmaHdmMUtSNHlVRk83R0E%7C%7C?hl=en)
- "run out of things" - review #12 · ID `ChZDSUhNMG9nS0VJQ0FnSUN4ajR2ak1nEAE` · posted 2023-05-28 UTC ("3 years ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4ajR2ak1nEAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICxj4vjMg%7C%7C?hl=en)

### 10. Price and value

Reports that the food was not worth the price paid.

- "don’t worth $13" - review #8 · ID `ChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE` · posted 2024-10-27 UTC ("Edited a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIDX3prVTQ%7C%7C?hl=en)
- "after paying so much for it" - review #15 · ID `ChdDSUhNMG9nS0VJQ0FnSUMzcWRhZ3RnRRAB` · posted 2024-11-06 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzcWRhZ3RnRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIC3qdagtgE%7C%7C?hl=en)

### 11. Reported response to a customer photo

A single report about how the business handled a customer's photo.

- "they tried to report my photo of the horrible burger to get it deleted" - review #8 · ID `ChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE` · posted 2024-10-27 UTC ("Edited a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIDX3prVTQ%7C%7C?hl=en)  
  *Note: Single unverified claim.*

## Conflicting or differing reports (kept separate)

These are shown side by side and are not merged into the groups above or reconciled.

### C1. Which ordering channel was neglected

The two reports describe different channels. They are shown side by side and not reconciled.

**Side A: In-store orders described as neglected**

- "Customers placing offline/in-store orders were basically ignored while the staff focused mainly on online delivery orders" - review #5 · ID `Ci9DQUlRQUNvZENodHljRjlvT214SFdYSnlWa0UyVFcxUGRFdElkR3Q0WW1GdE1VRRAB` · posted 2026-05-17 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214SFdYSnlWa0UyVFcxUGRFdElkR3Q0WW1GdE1VRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOmxHWXJyVkE2TW1PdEtIdGt4YmFtMUE%7C%7C?hl=en)
**Side B: App orders described as delayed or left sitting**

- "Do not order on app" - review #18 · ID `ChdDSUhNMG9nS0VJQ0FnSUNiNXR5bGlRRRAB` · posted 2024-07-26 UTC ("2 years ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNiNXR5bGlRRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICb5tyliQE%7C%7C?hl=en)
- "Often u wait or it sits" - review #18 · ID `ChdDSUhNMG9nS0VJQ0FnSUNiNXR5bGlRRRAB` · posted 2024-07-26 UTC ("2 years ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNiNXR5bGlRRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICb5tyliQE%7C%7C?hl=en)

### C2. How busy the restaurant was

Reviewers describe the restaurant as busy in some visits and quiet in others. Visits differ, so these may not conflict.

**Side A: Described as busy or crowded**

- "given the volume of customers" - review #1 · ID `Ci9DQUlRQUNvZENodHljRjlvT2xkc09UVnlVWGxvVkc1TFZIVm1hM0Z1TUY5M1QwRRAB` · posted 2026-05-17 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkc09UVnlVWGxvVkc1TFZIVm1hM0Z1TUY5M1QwRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOldsOTVyUXloVG5LVHVma3FuMF93T0E%7C%7C?hl=en)
- "this location can get super busy" - review #4 · ID `Ci9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB` · posted 2026-05-18 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnVZMkQ3UGtmUVJXV1g2OU5mcVVUd3c%7C%7C?hl=en)
- "its a crowded place" - review #8 · ID `ChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE` · posted 2024-10-27 UTC ("Edited a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURYM3ByVlRREAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIDX3prVTQ%7C%7C?hl=en)
**Side B: Described as quiet or without a line**

- "During a quiet evening with few customers" - review #3 · ID `Ci9DQUlRQUNvZENodHljRjlvT21OWmJWbHRNSFF4TFZOR2JqRnZZMngxZDNFek0xRRAB` · posted 2025-08-23 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OWmJWbHRNSFF4TFZOR2JqRnZZMngxZDNFek0xRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOmNZbVltMHQxLVNGbjFvY2x1d3EzM1E%7C%7C?hl=en)
- "Waited 20 minutes with no line?" - review #17 · ID `Ci9DQUlRQUNvZENodHljRjlvT2xWMlgxRjFaVkJFYWpRMlVGQlFTV2RPTlVWT1VYYxAB` · posted 2026-06-25 UTC ("3 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWMlgxRjFaVkJFYWpRMlVGQlFTV2RPTlVWT1VYYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOlV2X1F1ZVBEajQ2UFBQSWdONUVOUXc%7C%7C?hl=en)

### C3. Food-quality statements

Two 1-star reviews include positive food comments; others describe the food negatively.

**Side A: Positive food comment**

- "Food is good" - review #2 · ID `ChZDSUhNMG9nS0VJQ0FnSURycU5xb1FnEAE` · posted 2024-07-13 UTC ("2 years ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURycU5xb1FnEAE!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIDrqNqoQg%7C%7C?hl=en)
- "Food was amazing!" - review #19 · ID `ChdDSUhNMG9nS0VJQ0FnSUN2LU9YYmlBRRAB` · posted 2024-12-08 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN2LU9YYmlBRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgICv-OXbiAE%7C%7C?hl=en)
**Side B: Negative food comment**

- "Meat is like wet mud" - review #15 · ID `ChdDSUhNMG9nS0VJQ0FnSUMzcWRhZ3RnRRAB` · posted 2024-11-06 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzcWRhZ3RnRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CIHM0ogKEICAgIC3qdagtgE%7C%7C?hl=en)
- "the food was far below the standard of the other restaurants in the chain" - review #20 · ID `Ci9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB` · posted 2025-08-17 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnFzYW5VWXFwUlcwUWJLREgydXMzX1E%7C%7C?hl=en)

### C4. Where reviewers place the blame

One reviewer blames management rather than staff; others describe the staff as rude.

**Side A: Blames management, not staff**

- "I don't blame the staff but the management of it" - review #7 · ID `Ci9DQUlRQUNvZENodHljRjlvT2tSVkxXeHhYMVpVTkUxV1JVRkRhVXBuVjBNNFpGRRAB` · posted 2026-05-16 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSVkxXeHhYMVpVTkUxV1JVRkRhVXBuVjBNNFpGRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOkRVLWxxX1ZUNE1WRUFDaUpnV0M4ZFE%7C%7C?hl=en)
**Side B: Describes staff as rude**

- "very rude workers" - review #14 · ID `Ci9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB` · posted 2025-09-02 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOk4xTjVfMFlPR3V6ZWFtbC1PX1V4emc%7C%7C?hl=en)
- "the waiters were very rude" - review #20 · ID `Ci9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB` · posted 2025-08-17 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GellXNVZXWEZ3VWxjd1VXSkxSRWd5ZFhNelgxRRAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnFzYW5VWXFwUlcwUWJLREgydXMzX1E%7C%7C?hl=en)

### C5. Cash handling

The reports describe different visits and different situations. They are not necessarily contradictory and are not reconciled.

**Side A: Employee asked about paying cash**

- "she asks if I'm paying cash" - review #4 · ID `Ci9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB` · posted 2026-05-18 UTC ("4 months ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WWk1rUTNVR3RtVVZKWFYxZzJPVTVtY1ZWVWQzYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOnVZMkQ3UGtmUVJXV1g2OU5mcVVUd3c%7C%7C?hl=en)
**Side B: Reported as not accepting cash**

- "refuse to work as an casher meaning no cash accepted" - review #14 · ID `Ci9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB` · posted 2025-09-02 UTC ("a year ago") · [public review link](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s0eFRqVmZNRmxQUjNWNlpXRnRiQzFQWDFWNGVtYxAB!2m1!1s0x0:0x61b50e8b5a501d9!3m1!1s2@1:CAIQACodChtycF9oOk4xTjVfMFlPR3V6ZWFtbC1PX1V4emc%7C%7C?hl=en)

## Website observations

Source: <https://www.shakeshack.com/location/dumbo-ny> (`web.scrape`, markdown only, `onlyMainContent=true`, no render wait; result ID `1da81d1b-36e4-41eb-bafb-d49a2a42ac57`; collected 2026-10-08). Quotes are exact text from the returned page.

| Where on the page | Exact text |
|---|---|
| Page title (title field) | "Dumbo" |
| Address block (line 1) | "2 Water Street" |
| Address block (line 2) | "Brooklyn, NY 11201" |
| Store Hours: sun | "10:00 AM to 1:00 AM" |
| Store Hours: mon | "10:00 AM to 12:00 AM" |
| Store Hours: tue | "10:00 AM to 12:00 AM" |
| Store Hours: wed | "10:00 AM to 12:00 AM" |
| Store Hours: thu | "10:00 AM to 12:00 AM" |
| Store Hours: fri | "10:00 AM to 1:00 AM" |
| Store Hours: sat | "10:00 AM to 1:00 AM" |
| Order Types (item 1) | "Dine In" |
| Order Types (item 2) | "Pick Up" |
| Order Types (item 3) | "Delivery" |
| About Shake Shack Dumbo (value statement) | "With its fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community gathering place with widespread appeal." |
| Heading: BETTER MENU PRICING | "BETTER MENU PRICING" |
| Text under BETTER MENU PRICING | "Kick surge pricing to the curb (and subscription fees, too) when you order straight from the source. We always have better menu pricing than national delivery apps." |
| Heading: NEVER WAIT IN LINE AGAIN | "NEVER WAIT IN LINE AGAIN" |
| Text under NEVER WAIT IN LINE AGAIN | "That’s right. Order ahead on the Shack App and choose your preferred pick-up time + location (curbside, walk-up window…you name it) and enjoy Shack on your schedule." |
| Navigation link text (link target not opened) | "Nutrition & Allergen Info" |

**Not found in the returned page text:**

- Payment methods or a cash policy
- Wait-time estimates or live service notices
- Restroom, seating or air-conditioning details
- A refund policy
- Cleanliness or food-safety practices specific to this location

The retrieval did not wait for JavaScript content, so these absences describe this retrieval only, not the live site.

This section is separate on purpose. This note does not claim that any page content relates to, resolves or contradicts any review complaint, and the records do not show whether any complaint still occurs.

## Limits

- Review claims are unverified and come from 20 one-star reviews selected by lowest rating first. They span 2018 to 2026; each quote is shown with its posting date so age is visible.
- Nothing here states whether a complaint is current, resolved or recurring.
- No average, reputation score, lead qualification or complaint frequency is stated, because the records do not support one.
- No reviewer or personal contacts were looked up, and nothing was sent to anyone.